Privacy Policy

Oatscloud Sdn Bhd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal and business data when you use our Oatscloud cloud-based timber software for the purpose of ERP application (“Service”).

1. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email, phone number, company details.
  • Billing Information: Payment details, billing address, transaction history.
  • Usage Information: Log files, activity data, device information, cookies.
  • Customer Data: Business and operational data entered into the ERP system by you or your authorized users.

2. How We Use Information

We use the information collected to:

  • Provide and maintain the Service.
  • Improve Service performance and user experience.
  • Provide customer support and communicate important updates.
  • Comply with legal obligations.

3. Sharing & Disclosure

We do not sell personal data. We may share data only with:

  • Service Providers: Such as cloud hosting, or technical support partners, bound by confidentiality agreements.
  • Legal Compliance: Where required to comply with laws, regulations, or valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, Customer will be notified.

4. Data Security

We implement appropriate technical and organizational measures to protect data, including encryption, access controls, and secure backups. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain Customer Data for as long as the account is active or as required by law. Upon termination, data may be deleted or returned within 90 days, unless otherwise required by regulation.

6. Customer Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Object to or restrict certain data processing.
  • Withdraw consent where applicable.

Requests can be submitted to hello@oatscloud.com.

7. International Data Transfers

If your data is transferred outside your country, we will ensure appropriate safeguards (such as standard contractual clauses or equivalent legal mechanisms) are in place.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable login and session management.
  • Analyze system usage and performance.
  • Improve user experience.

You may disable cookies through your browser, but some Service features may not function properly.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or in-app notice. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
📧 hello@oatscloud.com