Terms and Conditions

1. Definitions

  • “Service” means the ERP software, modules, and related support provided by Provider.
  • “Customer Data” means all information entered or uploaded by Customer into the Service.
  • “Authorized Users” means individuals granted access by Customer under this Agreement.

2. Services & Access

  • Provider grants Customer a non-exclusive, non-transferable right to use the Service in accordance with the subscribed plan.
  • Provider will use reasonable efforts to make the Service available 99% of the time, excluding scheduled maintenance or events outside the Providers control.

3. Fees & Payment

  • Customer shall pay subscription fees as per the selected plan and billing cycle.
  • All payments are due within [15] days of invoice, unless otherwise stated.
  • Fees are non-refundable except where expressly stated.

4. Customer Responsibilities

Customer agrees to:

  • Maintain the confidentiality of login credentials.
  • Ensure Authorized Users comply with this Agreement.
  • Not use the Service for unlawful purposes or attempt reverse engineering.

5. Data Ownership & Privacy

  • Customer retains ownership of all Customer Data.
  • Provider will process data solely to deliver and improve the Service.
  • Data handling is further detailed in the Privacy Policy.

6. Confidentiality

Each party shall protect the other’s confidential information and not disclose it without prior written consent, except as required by law.

7. Intellectual Property

All rights, title, and interest in the Service and related materials remain with Provider. Customer is granted only a limited right to use the Service.

8. Support & Maintenance

Provider will provide standard support services and perform updates or maintenance as needed. Scheduled maintenance will be communicated in advance where possible.

9. Warranties & Disclaimers

  • Provider warrants that it will deliver the Service with reasonable skill and care.
  • The Service is otherwise provided “as-is” without guarantees of error-free or uninterrupted operation.

10. Indemnification

Customer agrees to indemnify and hold Provider harmless from claims, damages, or liabilities arising from misuse of the Service or breach of this Agreement.

11. Limitation of Liability

Provider’s liability is limited to the subscription fees paid by Customer in the twelve (12) months preceding the claim. Provider shall not be liable for indirect, incidental, or consequential damages.

12. Term & Termination

  • This Agreement remains effective until terminated.
  • Either party may terminate with 60 days’ notice for material breach not remedied.
  • Provider may suspend or terminate access for late payment or misuse.

13. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of Malaysia. Any disputes shall be resolved through the Malaysian courts, as specified by Provider.

14. Amendments

Provider may update this Agreement and will notify Customer by email or in-app notice. Continued use of the Service constitutes acceptance.